philosophy
Everything I’ve done in my life has lead me here. starting from washing dishes over 14 years ago, i have not stopped bettering myself, and i continue to grow, not only as a chef, but now a business owner. happy staff turns into happy customers. I see what is missing in the market and good food is hard to come by. Not only good food though. Great service seems to be just as hard to find. we are in a time where customer service is not what it used to be, and i want to change that. i want my customers to know i have their questions answered and i will give them a great experience from start to finish. If my staff is in your home, it is our job to take care of you and make sure the stress of having an event is non existent. Your home will be left clean, garbage taken out, and your guests happy.
****INITIAL QUOTE WILL BE HONORED FOR 30 DAYS FROM DATE SENT. IF NOT CONFIRMED IN 30 DAYS, PRICING IS SUBJECT TO CHANGE****
NOTE***BY PAYING DEPOSIT AND/OR FULL BILL YOU ARE AGREEING TO TERMS AND CONDITIONS
FINAL CHANGES: Final changes to the event including, but not limited to: timeline, guest count, food, service and rentals must be done 14 Days prior to event. Savour first choice catering will not be responsible If client makes changes that result in fees or fines due to venue contracts or to menu resulting in lack of food after deposit has been made.
REFUNDS/CANCELLATIONS: 60-90 days prior to the event 50% of the deposit will be returned to the client. Any Cancellation 30 TO 59 days prior to the event,30% of the deposit will be returned to the client. IF AN EVENT IS CANCELED WITHIN 30 DAYS OF THE EVENT, NO refund will be given on the 50% deposit. if client has yet to pay FULL 50% deposit, all refunds will be based on 50% of the total event value. if partial payment does not equal or exceed percentage of refund to be issued back to client, NO REFUND will be given. if client is due a refund, Savour first choice catering will have full discretion on when to send out payment to client not exceeding 6 months from refund accept date.
DISASTER/PANDEMIC: should a disaster such as hurricane, inclement weather, flood, gov't shutdown or anything of the sort happen and you choose to cancel your event, the terms of this contract still hold true. you may always postpone your event indefinitely at no additional cost, and your deposit will roll into postponed date.
PRICE CHANGES: All prices are subject to change based upon availability. All food products are chosen based upon availability. We are not responsible for weather weather changes or price increases due to shortages of power, supply and demand or any unforeseen situation in the food or labor market.
VENUE FEES: Certain venues require a "VENUE FEE" whether flat rate or a percentage of the bill which will be passed on to the client via line item or addition to the service charge.
SERVICE CHARGE: a service charge will be added to all events including/but not limited to; staff, rentals, setup, teardown, drop offs and vendors. The service charge, (*not to be confused with gratuity) covers all outside costs of having an event. Meaning, while your event may only be 4-6 hours, It May be dozens of hours beforehand In the making. kitchen staff prepping, office work(emails, menu consultation, etc), vehicle costs like insurance ,maintenance, etc. cleaning products, waste disposal, and everything it takes on our end to make a perfect smooth event on your end.
SET UP/BREAKDOWN: Savour will schedule the appropriate amount of staff to assist in breakdown and set up of the event. certain tasks may inquire an additional fee to set up such as, but not limited to chairs, tables, decorations, etc.
TRAVEL: travel time will be billed at 25$ per hour, per employee for events that are 1 hour or further away from our facility.
MILEAGE: $1.50 per mile per vehicle will be applied for events outside a 20 mile radius of the SAVOUR FIRST CHOICE CATERING's location
BREAKAGE/LOSS: Client assumes full responsibility for any damage or loss of any equipment, including but not limited to catering equipment, tents, tables, chairs, linens, glassware, China or flatware.
LEFTOVERS: In the event left overs are left to the client, Savour first choice catering will not be held liable for any food borne illness cause from food being left out. Leftovers are NOT guaranteed, and it is at the discretion of the staff to leave leftovers. left overs are not the property of the client. left overs are the companies "insurance policy " to make sure the event does not run out of food. leftovers will be distributed to vendors and staff working the event BEFORE being left behind for client.
FIELD KITCHENS & TRUCKS: Cases of food, food in the catering trucks, very large food displays are not the property of the client. Clients are not allowed to go through catering field kitchens and catering trucks. Cases of beverages in field kitchens and trucks are not the property of the client.
COLLECTIONS: Clients will be responsible to pay all expenses and reasonable attorney’s fees associated with any action brought to recover unpaid contract fees due to SAVOUR FIRST CHOICE CATERING LLC
RENTALS: SAVOUR FIRST CHOICE CATERING is not responsible for setup, breakdown, or moving of any rentals purchased through other vendors. SAVOUR will not be responsible for moving chairs, other than initial set up unless otherwise agreed upon by line item in contract.
PERMITS: If Fire Permits are required from the local cities. Permits will be obtained and client will be charged applicable fees
DAMAGE WAIVER: SAVOUR FIRST CHOICE CATERING and all of its affiliates will not be responsible for any damage to indoor surfaces including but not limited to countertops, floors, walls, or other structures like water lines, electrical lines, landscaping, buildings or patio flooring due to rust stains, scraps or scratches.
STAFF ETIQUETTE: All staff report to their LEAD SUPERVISOR on site. CLIENT must go through lead supervisor first before having staff do any tasks. STAFF WILL NOT BE OFFERED ALCOHOL BY CLIENT. Staff persons are not permitted to drink on site and will not accept drinks from client. This includes off site and in home catering.
BAR SERVICE: All bar services include 4 hours of bar service. any more hours after will be billed accordingly. substitutions are at the discretion of Savour first choice catering.
TENTS: All tents require a safety package which includes all necessary equipment required by the state Fire Marshal and our insurance carrier. (fire extinguishers, exit signs etc. )
3RD PARTY FOOD: No 3rd party food, whether homemade from another vendor is permitted to be near or on the same table as SAVOUR's food display.
PAYMENT INFO:
EVENT DEPOSIT: Upon signed contract a 50% deposit is required to hold event date (credit card will be held on file)
FINAL PAYMENT: Event must be paid in full 14 DAYS PRIOR TO EVENT! Any event booked within 14 day will ned to be paid in full at the time of booking.
LATE PAYMENT: Late payment will result in a late fee of 5% of total bill if paid within one week of event. more than one week late will result in 10% of total bill late fee. 2 weeks or more will be sent out to collections and be filed with the credit bureaus.
CHECKS: All checks should be made payable to SAVOUR FIRST CHOICE CATERING
CASH*: Cash payments are subject to a 3% discount at the discretion of SAVOUR FIRST CHOICE CATERING
GRATUITY: gratuity is at the discretion of the client. our staff works hard to give the best possible experience, and are very grateful and appreciative to receive gratuities. Tip jars will be put out on bar setups unless otherwise specified.
PAYMENT OPTIONS
No fee option include:
please use "memo" for checks or "notes" on electronic payments that state " name of contact ,Event date, and invoice number.
CASH, schedule a meet up.
CHECK, mailed to 12811 Kenwood Lane suite 110 Fort Myers, Florida 33907
VENMO- Matt791us (pin#0710)
ZELLE- [email protected]
CASHAPP- $SavourCatering
And
Credit card(3.5% fee) an invoice will be sent to your email.